IC Markets

dunkdenk posted:
Alright, got it. I thought it was sent to email address. I trade on vps, that's why I missed those lol

Surrealistik posted:
Steve, it should be noted that this feed situation is actually not a big issue; IC Markets switched over to an auxiliary/back up Currenex feed as a precaution against Integral's (their main feed provider) ISP issues. By the market close today, this situation should be resolved upon Integral's confirmation.

That said, the current feed is reliable, with the only material difference being a slightly higher spread until the main feed comes back online today.

dunkdenk posted:
Just for update, I just made a withdrawal request: 22/10/2013 12:56:55 Withdraw xxxx.xx Processing
Let see how long the process will take until it reach back my card.

dunkdenk posted:
Just for update, I just made a withdrawal request: 22/10/2013 12:56:55 Withdraw xxxx.xx Processing
Let see how long the process will take until it reach back my card.

Surrealistik posted:
Good observations Steve, thanks for collating all that data and research; I very much look forward to your slippage report.


With regards to the cost of trading at ICM, it can be further reduced by a discount of $1.55 USD or equivalent / RTL over the standard $1.50 USD / RTL per my signature. I definitely invite you to take advantage of this for your test accounts.


As a client of ICM I can tell you first hand that the platform freezes when they were an issue were due to overcapacity; the broker's client base grew too large, too quickly, and the servers were getting overwhelmed. Since new servers came online and were fully rolled out, I have noticed that the freezes that were previously complained about are no more.

So far as the support issues go, nothing especially notable has come up for me personally short of a substantial delay with Global Collect's local bank transfer service which was essentially GC's fault. Either way IC Markets is aware of this perception, whether right or wrong, and there does appear to be a genuine drive recently to step this up per my correspondence with Angus Walker.

Manipulating reviews? No idea. Can't confirm or deny it. Has anyone provided proof of this?

Surrealistik posted:
Head's up for those trading on ICM, server times are changing from GMT +3 to GMT +2:

Until the next server time change, looks like markets will be open at 22:00 GMT Sunday evening – 00:00 Platform time Monday morning

Close will be 22:00 GMT Friday evening – 00:00 Platform time Saturday morning

dunkdenk posted:

dunkdenk posted:
Just for update, I just made a withdrawal request: 22/10/2013 12:56:55 Withdraw xxxx.xx Processing
Let see how long the process will take until it reach back my card.

Update:
22/10/2013 12:56:55 Withdraw Bank transfer MT4 xxxxxx xxxx.xx Completed

There's an error on the withdrawal method status, it should be to Credit Card, and I've confirmed with their live chat support and they've said the correct one should be Credit Card, not bank transfer. I'll update again later once the funds arrived in my card.

stevewalker posted:
what happened?
all Good?

dunkdenk posted:

dunkdenk posted:
Just for update, I just made a withdrawal request: 22/10/2013 12:56:55 Withdraw xxxx.xx Processing
Let see how long the process will take until it reach back my card.

Update:
22/10/2013 12:56:55 Withdraw Bank transfer MT4 xxxxxx xxxx.xx Completed

There's an error on the withdrawal method status, it should be to Credit Card, and I've confirmed with their live chat support and they've said the correct one should be Credit Card, not bank transfer. I'll update again later once the funds arrived in my card.

dunkdenk posted:
Yeah, forgot to post the update, withdrawal got delayed due to unlucky circumstances, here it is:

1. Waiting for 3 days since approved, made contact with my bank and the funds still haven't arrived.
2. Chat with live chat support which is unlucky me to had live chat support with 'less good attitude' staff where he/she kept saying I have to wait until 5 working days.
3. Decided to send an email to [email protected] to clarify this issue.
4. While checking my emails, apparently they've sent me couple of emails regarding my withdrawal and those are in my spam folder.
5. On the email they ask me to provide more information regarding my card because my card detail that used to make deposit already expired.
6. I've replied their email, but I have to wait until monday because when I sent the email it's already off the working hour there in Australia.

I only can laugh due to these circumstances hahaha.. I hope this will be solved on monday or at least on tuesday.

stevewalker posted:
what happened?
all Good?

dunkdenk posted:

dunkdenk posted:
Just for update, I just made a withdrawal request: 22/10/2013 12:56:55 Withdraw xxxx.xx Processing
Let see how long the process will take until it reach back my card.

Update:
22/10/2013 12:56:55 Withdraw Bank transfer MT4 xxxxxx xxxx.xx Completed

There's an error on the withdrawal method status, it should be to Credit Card, and I've confirmed with their live chat support and they've said the correct one should be Credit Card, not bank transfer. I'll update again later once the funds arrived in my card.