UCVHOST
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Overall
Having been a user for over 6 months, I consider this to be a VERY UNRELIABLE AND BAD SERVICE. For those that have serious accounts, and use VPS with their EA's should never use this service. I have had unexpected shut downs on SIX occasions, and when I have complained to customer support I have been assured it would never happen again.
They even claimed to have switched me over to a new node, and it still happened. It is not worth your hard earned money as you will lose a lot more when your EA's stop in the middle of a trade and can't monitor it
Overall
Please
lets not discuss the attitude here, And if you do not wish to try the service well everyone has its own preferences,,, we cant force our will on anybody.
We dont comment without the proofs, and we have given enough on every site and have enough to sue the fake ones. So we never commented on any user nor did we abuse anyone.
And when you have not used the service dont blame the service. AND YOU ARE FREE TO CHOOSE YOUR PROVIDER, BUT NOT FREE TO ABUSE AS IT AMOUNTS TO DEFAMATION AND A STRICT ACTION CAN BE TAKEN AGAINST AYONE WHO PUBLISHES ANY BAD CONTENT WITHOUT EVEN USING THE SERVICE.
THANKS A TON FOR YOUR INTEREST IN OUR SERVICE THAT YOU GO OUT AND WRITE REVIEWS WITHOUT USING THE SERVICE AND DEFAME PEOPLE
Overall
Mr Star Blazer
see the rule is that you use the services and then you post reviews. One is not supposed to just read the reviews and then give an analysis of the reviews on the website and this is against legal rules too that you dont even use the services and still put negative reviews.
And as regards the blaiming the customers, we are not
We are blaming are ex-employee Aditya Chandra, who fraudulently fakes his ip and posts his reviews on all sites against us as he was turned out of the compnay for committing a fraud.
have a look at the below mentioned link and the next page of that site as well
http://www.000webhost.com/directory/reviews/ucvhost.com-pg21
So you would understand whats happening.
All we ask each time is the ticket id and the transaction id so that the comment look authentic and not a fake one. I am not recommending UCVHOST to you that use our services but making a humble request that when you havent used the service you have no roght to abuse us.
You can also have a look at the latest comment at this site (above mentioned link) a comment by intellogic, well I can give you proofs that we still have this customer and he is still hosting with us.
its is Aditya Chandra who is faking his identity and putting reviews. This one is a very old client and hence he knows his name. All the latest ones he doesnt know so no comments by their names.
So by now you must have understood why we blame our ex employee as we have proofs and we have sent a summon to him as well fro defamation.
We had also sent email to the owners of other sites as well with the proofs and the fake ips and they are cooperating with us and not accepting comments with fake ips.
So you shouldn't mind the reviews as they in no way harm you nor any customer. We are blaming our ex employee as we have the list of fake ips also by now. NO CUSTOMER HAS BEEN BLAMES EVER. IF THERE ARE ISSUES WE STRIVE TO RESOLVE THEM AS THE EARLIEST.
IF HUMAN BODY CAN GET SICK, THE SAME WAY A SERVER DOES. OUR RESPOSIBILITY IS TO FIX THEM ASAP.
Thanks
support UCVHOST
Overall
it is 24/7, you must have logged in when there is a change of shift as out executives have a 9 hour shift each.
Our shift changes 6 am local time in the morning. Probably when there is a time lag of 15 mins between every shift then you must have logged on.
I would like to tel you, our shift changes
local time
6 am , then 9 pm
Then there is always a time lag of 15 mins
THANKS
Overall
it is saturday 9am my local time. i got the answer. live chat is NOT 24/7.
http://www.myfxbook.com/files/4xpinoy/ucvhost_offline_live_chat.png
Overall
yes, thats the point of having a live chat support but i have to wait 10hours for it to be online. i wish i did a screenshot showing that it was offline at that time just to prove it. maybe you can check who was on duty during those hours and do the proper course of action.
Overall
yes you explained our point only that live chat is available. You have just pasted the chat and that we fix issues on chat there and then only and that you do not have to wait for a response.
And now after clearing your server resources then you put your screenshot here is not fair.
You yourself have pasted the chat that you had issue in your server and that we fixed it there and then. So what more can anyone expect from a hosting company.
And we hope your server works fine now. Buying a server doesnt mean that it will never have any issue, it can be due to resources or any other application that is blocking your server performance,,,so fixing it immediately is the right path and we follow that. And you yourself have pasted the chat to prove it. While you read this message please click on live chat again to see if we are available or not. Click on a saturday and on a sunday too. You will get the answer whether we are available or not.
Thanks.
Hoping to server you better in future
UCVHOST
Overall
UPDATE:
http://www.myfxbook.com/files/4xpinoy/ucvhost_a1.png
i am now able to login into my vps. thanks to live chat. which is finally online.
see below a screenshot of my vps. does it looks like im over using the resources? cpu usage 5% too much to handle? please see below for the other resources.
http://www.myfxbook.com/files/4xpinoy/my_ucvhost.JPG
Overall
lol. i am not a 4x hosting guy. im one of your customers.
after 5 more hours. live chat is now online. see below,. i will update once my vps is back online.
http://www.myfxbook.com/files/4xpinoy/ucvhost.png
live chat is not 24/7, in my case for the last 10 hours its says "offline" or sometimes "be back shortly" so i left a message with support ticket MKR-791164. which is still unanswered.
i only left 2 mt4 installations running on my vps. 1 has one chart open with no EA, and the other 1 has three charts open, all with EA's. i will post a screenshot when i can login.
Overall
4x hosting guys please stop defaming UCVHOST to sell your products.
You can go on the website and click on the live chat, we are available 24/7.
We do not have to explain this to anybody whether we are available or not. Just check for yourself.
And there are lots of reasons for vps getting offline. If you install more applications than those that can be handled by the resources on your vps then it will definitely go off. Please check your cpu usage and then get back to us.
Also mention tran id or ticket id to be brief
Overall
yes cheap but very UNRELIABLE. it has been 5 hours that my forex vps is offline and i cant login. and live chat is offline too. and this offline situation is ALWAYS occurring..
Overall
Please give us the ticket id so that ur ticket is answered asap and not in 24 hrs, it is not about the ticket id, it is about the authenticity of the issue and the comment
Overall
I have sent a ticket to your support email address because your rep told me that was the only way to have this handle. I will be waiting for another 24 hours for a response.
Once I get a response, I will will decide if I want to continue with this discussion or not.
Overall
Hi MR FXC92
You just mentioned "I have been going thru some of the same issue with this people as well",, so you mean to say that you are not getting a refund, then in that case give us your transaction id and your ticket id where you have put in your request, your refund, if not give, will be sent ASAP.
Then you say
"I am giving you a change to fix my account if not I will start posting negative reviews"
Now you are asking us to fix the account, so please mention clearly whether you need account to be fixed or need a refund coz if you need your vps to be fixed and if you are on a virtuozzo based forex vps plan, then in that case we will give you a forex vps based on hyper-v technology. Hyper-v based servers give around 100% uptime and all our customers are pretty happy with hyper v based servers. So please mention whether you would like to for a free upgrade or a refund, PLEASE MENTION CLEARLY WHAT YOU WISH TO BE DONE.
Then you mentioned
"Before you start with the crap about people trying to defame your company, I am in America. Here the customers has the right t review your company and warn others about your practice."
Well sir you do not need to be bothered about the defamation suit that has been filed against our ex employee trying to defame us. UCVHOST lawyers are very capable enough to handle it.
You say
"I am a simple user,..I dot have a hosting company."
Well so as a client of UCVHOST we have answered all your questions, about the upgrade, service or refund whatever your issue is.
Also please next time be brief in putting in a review and mention the ticket id and transaction id if you are just a simple user and do not intend to harm UCVHOST.
Thanks for your patience, and if you wish to know anything else or make further complaints we are here to answer you and also you can put in an email on [email protected]
Thanks
Overall
I have been going thru some of the same issue with this people as well. Everything that these customers complain about are true. Your customer service is poor and you keep rebooting the server without any notice.
You are charging more for your service without even letting me know in advance.
I am giving you a change to fix my account if not I will start posting negative reviews.
Before you start with the crap about people trying to defame your company, I am in America. Here the customers has the right t review your company and warn others about your practice. This is not defamation. It is a public service. If you want good review then provide good service
I am a simple user,..I dot have a hosting company. So think carefully before you respond to this message.
Overall
SEE WE TOLD YOU ,, YOU WILL NEVER LOSE YOUR MONEY IF YOU ARE TRADING WITH UCVHOST
YOUR MONEY IS ALWAYS SECURED AS WE ARE GOVERNED BY VARIOUS LEGAL BODIES LIKE PAYPAL AND WORLDPAY
SO NEVER BE WORRIED, IF YOU HAVE ANY DELAY IN PROCESSING THEN DO NOT GET HASSLED, YOU WILL DEFINITELY GET YOUR MONEY
THANKS FOR YOUR PATIENCE
SUPPORT UCVHOST
Overall
Issue resolved thru ongoing PayPal dispute process. Refund received.
Overall
NOW WELL ADITYA CHANDRA (SO CALLED OTHER REVIEWERS) STOP PUTTING THESE FAKE COMMENTS...
and if you say you are not Aditya then give us your transaction id to prove us wrong altogether........
heres your chance why not grab it
Overall
Hi
Mr Ben Scoobert
You just wrote that it is a very lazy way to issue refunds, well Mr RioHondoFX,, is putting reviews here and answering back to UCVHOST here but is not providing the transaction id of his payment nor is he providing any ticket id where he had put in a request for a refund. So all we can answer is that put in a dispute if you think we will not refund your money. We cant be more straight forward then this that we are asking you to put in a dispute or a charge back.
THIS CLEARLY SHOWS THAT YOU DO NOT HAVE ONE AND PUTTING REVIEWS TO DEFAME UCVHOST ONE AFTER THE OTHER (MT ADITYA CHANDRA WE KNOW IT IS YOU, WE HAVE YOUR MOBILE NUMBER ALSO WHICH YOU HAVE USED TO PUT IN REVIEWS ON ONE OF THESE SITES" SO WAIT THE POLICE WOULD SOON COME TO CATCH YOU.
RioHondaFX please give us your ticket id or transaction id or else stop all these reviews as a legal action would be taken now.
you are saying money back guarantee is fake, then you say we had to refund only,,, GIVE US THE ID SO AS TO PROVE US WRONG AND THE MONEY BACK GUARANTEE FAKE,, else it will prove that your reviews and not our policy is fake.
and to prove that we do give refunds here is a copy of one of them (THIS IS ONE OF THE RECENT REFUNDS SENT THROUGH UCVHOST VIA PAYPAL)
here is the payment transaction id - 4RF15701CK283743G
Date Type Status Details Gross Fee Net
25-Dec-2011 Payment From J J RefundedYou have refunded this payment in full.You have refunded this payment in full. Details $53.50 USD -$2.01 USD $51.49 USD
here is the refund
02-Jan-2012 Refund Completed ... -$53.50 USD $2.01 USD -$51.49 USD
We have substantiated our comment with the transaction id also, now PLEASE YOUR TRANSACTION ID PLEASE ELSE ALL YOUR REVIEWS WILL BE DEEMED AS FALSE.
you can also very well check the dates, the day we got payment and when it was refunded. (in a weeks time after putting in a request we refund payments after completing all the formalities.
Overall
You have not answered my requests to close the account and refund my money thru your website and your support desk. That is what I am complaining about here. I am not interested in talking to you here.
The PayPal dispute is in effect for how ever long it takes to get my refund. All you had to do in the first place was refund my money and not open the account like I requested 12 hours before you opened it. The 30 Day Money Back Guarantee refund request form is fake and does not work. You have never replied to the email that was sent to [email protected] 12 hours before you went ahead and opened the account anyway.
