FXOpen Markets Limited
FXOpen is one of the largest Forex brokers in the world enjoying unprecedented client base growth due to innovative, unique services, reliable trading conditions, and strong customer support principles.
FXOpen offers different types of accounts for traders with different trading styles, objectives, starting capital, experience and skills:
- ECN accounts
- STP accounts
- PAMM accounts (PAMM ECN and PAMM STP)
- Micro accounts
- Crypto accounts (to trade Bitcoin, Litecoin, and Namecoin)
FXOpen offers an ECN-integrated MT4 trading platform, compatible with algorithmic trading.
FXOpen keeps to a no dealing desk (NDD) business model using liquidity of major banks, hedge funds, and other financial organizations. The company’s customers are allowed trading directly in the interbank market (also referred to as direct market access or DMA). NDD model enables leverage speculations and sets no restriction on application of trading strategies.
The company supports e-Sports and helps to organize and promote the FXOpen Path of Ascension and similar e-Sports championships. FXOpen has its own StarCraft II professional team. FXOpen sponsored the StarCraft II championship winning team in the 1st Hong Kong e-Sports Tournament.
The company is a sponsor of motorsports activities, in particular, drifting.
The company organizes and promotes regional Forex championships in the framework of the ForexCup project. The Championships were held in China, Russia, and Ukraine.
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FXOpen Markets Limited
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Dear DosoonFX,
Please be aware that your card payout was processed as a reversal of your previous deposit. In cases linked with card payments, the ARN number is the unique number that tags a credit card transaction. If you are querying a credit card transaction, having the ARN will allow your Bank to track the transaction. In your case the ARN of the reversal is the same as of the deposit, this fact may be a cause of your issue.
Moreover, the reversal is possibly not reflected in your account history, consequently, the balance of your account is changed, and a record of the deposit is annulled. We recommend you to contact your bank (Bank card department) to resolve the issue.
As for your international remittance, as per clause 4.1 of the customer agreement (e-Wallet Terms of Use) You must ensure that the information recorded on Your eWallet during the signup process or any time thereafter is always accurate, truthful and up to date and You shall notify us promptly, but not later than within one month, of any changes in such information... As per our AML/CFT obligations and internal procedures we may ask You at any time to confirm the accuracy of Your information or to provide documents or other evidence.
In short, once we noticed, that a profile of your account had inconsistencies, we requested your clarification and asked you to send up-to-date info. During our correspondence, we discovered that you had been living in another country for the last two years, but there had not been any notification from you, that means you violated the terms of the agreement.
After we finally sent your remittance, we additionally provided a swift message as a proof of our obligation to send the funds. It is the only document that is used for this matter.
Wire remittance usually takes 3-5 business days.
Thank you for your understanding.
Kind regards,
FXOpen Team
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My First Withdrawal Case :
I requested to withdraw my money through my Debit Card and it was succeed but I don't see my money in my account till today, I have contacted FXopen finance department and she insisted that my withdrawal transaction has been succeed and she gives me an ARN code as proof of transaction, then I contacted my bank through their customer services by phone and email and gives that code to check the transaction and they said they have not received my money and if its received they will put the money directly to my account. Its been about 32 days now since my withdrawal request succeed and I have not seen any credit into my bank account. This is very confusing, I am completely no clue where my money is. the delay of this transaction is completely a fraud action might be committed by FXopen or Banks.
My Second Withdrawal case:
I requested to withdraw using wire transfer, and my request rejected many times and they said that I need to provide some document because I am using a UK phone number while my original address is not from the UK, then I said through live chat that I am free to go anywhere that I want and use any number that I need as long it can be use in your system. I have a verified account with FXopen but they see me like a robber. The just like do not believe with their own security system, my UK phone had successfully registered in their system but they keep asking all of my documents. Finally after provided every documents that I could my withdrawal approved yesterday and I ask the transaction code as proof of transaction, I still waiting FXopen respond now and still waiting my money shown in my bank account as it might need 2-3 days to be processed.
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Dear Sir,
We kindly ask you to provide us with your accoutn number for investigation or contact FXOpen support in live chat or at [email protected] directly.
FXOpen is a company with almost 15 year long history and excellent reputation so we are very surprised to be hearing about withdrawal issues
Kind regards,
FXOpen
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Dear Sir,
We kindly ask you to provide us with your accoutn number for investigation or contact FXOpen support in live chat or at [email protected] directly.
FXOpen is a company with almost 15 year long history and excellent reputation so we are very surprised to be hearing about withdrawal issues
Kind regards,
FXOpen
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I do not know what happened to you with them
When I pull money for a credit card everything is fine, and I have never had problems with FXOpen for years.
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bit loose my patient, because I have another withdrawal which I don't receive the money for more than a month now and that money I withdrew to my debit card. I don't see my money in my bank account until today...it just like I can't do anything about that. No one says this is my fault either FXopen nor my Bank (They still insisted they don't receive my money)..its been 33 days!
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Maybe it's a little awkward, but probably necessary
And that does not mean anything, on the contrary, it's for your security.
Why you don't withdraw to your Visa card?
it will be much easier and more comfortable
Good luck in trading & Take it easy :)
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This is the worse broker ever in my trading experience, I want to withdraw my money to my bank account and they ask me to do so many things, make some new rules that never exist before. So many verification step that is really useless. I just try to withdraw my money to my bank account with same name, same person but they just like the CIA trying to investigate all my documents. What is the purpose to make so many verification while I have a verified account with them!!!.
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Great broker. Good spreads and very reliable
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I opted for the Fxopen bases on my experience with other brokers. Many times I had different troubles with other brokers, but now I'm trading and don't worry about my deposit and execution. Recommend.
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I have used FXopen ECN and normal accounts and haven't had any problems. I think they are one of the best brokers out there. I would recommend to others.
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It was in the distant past ...
Were responsible did what several different frauds with customers and reduced the company's reputation floor ...
But they immediately took care of it and kicked them, and then they just came up and become a great company.
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Dear Sir,
According to our terms and conditions, the commission rate is recalculated once a month according to an account's equity or/and trading turnover at the end of the trading period: https://support.fxopen.com/Knowledgebase/Article/View/209/466/commissions-and-bonuses
You were charged 10 units per lot trade round-turn commission because your equity was less than USD 1000 at the end of the trading period.
We have set your commissions to 5 units of a base currency per lot traded round-turn as your equity exceeds USD 1000.
Kind regards,
FXOpen
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My ECN account 9501234 is being charged $1.57 per 0.14 Lot with deposit over $1000 and 12 trades per week.
While initially I was charged $0.78 per 0.14 lots, that is 101% increase!!.
Please tell me why and I will be happy to close my account whatever reason, You are HORRIBLE!!!!!😡😡
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Very good broker I'm trading with them from 5 months .Good execution without sleeps But spread increased last month from 0.2 to 0.4-0.5
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Dear ahmedfouad,
A Stop Loss is a market order, which is executed at the first available price in the market. In January 2015, during the situation you`re referring to, CHF pairs had low liquidity. Thus, orders were executed at the prices available at that moment.
Regards,
FXOpen
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Hi There....May I know from traders of this broker since 2015 (and from the broker rep itself also), how did this broker react to SNB sudden intervention on CHF with movement of over 2,000 pips in few minutes in Jan 2015..? Was STOP LOSS filled for who were long on CHF pairs? or it was large negative slippage like most of other brokers without filling any SL?
Regards
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I am on ECN account, there is slippage of course but negative as well as positive, spread on EURUSD is almost 0, commission is low, so far so good.
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So far so good.
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Ecn is account low spreads.😳
