UCVHOST

SupportUCVHOST

Jan 03, 2012 at 18:15

Overall

First of all like I said before please give us your transaction id without which nothing can be done....


SO HERE IS YOUR CHANCE TO PROVE THINGS ABOUT UCVHOST


And the next thing,,

You have mentioned twice that you have put in a dispute on paypal, so I would like to inform you that when you put in a dispute is put up on Paypal, it blocks that amount in our account and then sends back the money to the client in 40 to 45 working days, and still after putting a dispute you are not getting money then you better contact PAYPAL not UCVHOST. Disputes and chargebacks are not in our hands, You chose that way so now you have to contact the concerned authorities.

And last of all

IF WE CAN ANSWER YOU QUERIES AND ISSUES ON A SITE THAT IS NOT OURS THEN YOU CAN VERY WELL IMAGINE WHAT OUR SUPPORT SYSTEM WOULD BE,, UCVHOST DOES NOT HAS TO BOAST ABOUT OUR SERVICES!!!

Thanks

forex_trader_58442

Jan 03, 2012 at 14:53

Overall

I have put in a dispute for my money back. An automatic response does not refund my money. The website refund form does not work. All you have to do is refund my money like I requested 4 days ago.

SupportUCVHOST

Jan 03, 2012 at 14:19

Overall

And also plz check you are a member on this site since 19 hours ago, so it proves how well you interact with the forum and why you are writing this comment for

SupportUCVHOST

Jan 03, 2012 at 14:17

Overall

Hi RioHondoFX..

I think either you are a competitor who is losing all clients to UCVHOST or a forex vps selling company trying to make backlinks here on this site using the name of UCVHOST.

You said

"The prices they advertise have add on's so the price you actually pay is higher than what they advertise. You do not get the price they show before you click the Buy Now button."

Well sir our prices vary from location to location where you choose to have your VPS, for example, USA location is free, Amsterdam location has additional $2.5 while the Singapore location has $5. So we advertise the base price. AND ABOVE ALL, YOU GO AND CHECK IT ONLINE, WE ARE THE CHEAPEST HOSTING PROVIDER,, SO NO MATTER WE ADVERTISE, WE ARE THE CHEAPEST.

Then you said

"They advertise a 30 day money back guarantee. The website refund form does not work."

Well if you have been a client with UCVHOST (as you say so) then you didnt know that we have a ticket system as well where you can put in your requests. And you are saying that you have put in a dispute with paypal ,, then why to crib for, in that case you are all the more secured as even if UCVHOST doesnt wish to refund your money then paypal will definitely reverse the charges in your account. So you proved our point that nobody can stop your refunds, as even if we do not refund your money then either paypal or worldpay will.

SO WE CAN SAY VERY PROUDLY

THAT YOUR MONEY IS SECURED WITH UCVHOST. IF YOU DO NOT LIKE OUR SERVICES, JUST PUT IN A DISPUTE OR A CHARGE BACK, NOBODY CAN STOP YOUR REFUND.

We have clients who use our services and then also take refunds via this method and still we are not able to do anything. So it is UCVHOST not the client who suffers ultimately because you can take your money back anytime you want to in a manner you wish to.

you say

"Emails requesting cancellation have not been answered."

Sir UCVHOST generates ticket for every email you send, we never keep emails with us in general, they are automatically answered, and if not they show as pending

I guess, you never used the server nor our services, as you do not even know how our services work, nor do you know how to apply for a refund. You just went through our site and just came out here to write a review on this site and defame UCVHOST. And if you still say that you used our services, then please mention your transaction id and ticket id with your review. You do not have one so you never wrote that.

We are asking for your ticket id so that after this comment you will come up with something cooked up other than this (Mr Aditya Chandra we know this is you - the ex employee of UCVHOST turned out for commitying a scam in the company getting nowhere in life now)

Thanks

forex_trader_58442

Jan 03, 2012 at 13:28

Overall

I decided I did not want to open an account after I did not hear back from them all day. They take your money in 3 seconds and you don't hear back from them for 24 hours. The prices they advertise have add on's so the price you actually pay is higher than what they advertise. You do not get the price they show before you click the Buy Now button.

They advertise a 30 day money back guarantee. The website refund form does not work. Emails requesting cancellation have not been answered. They went ahead and opened the account anyway. I finally opened a dispute with PayPal which they are disputing at this time. So far they have not refunded my money.

forex_trader_39779

Oct 31, 2011 at 19:56

Overall

You mentioned in your last Sept 30 post that 512MB RAM can run 3-4 instances of mt4. Now you mentioned in your post 2 hours ago, "at most 3 instances of mt4". I also mentioned in chat that I never came close to using all resources. But as our chat discussion a few hours ago after my initial post to this thread, I believe and trust that this reboot issue has been fixed with an automated instant solution as promised. I hope to count on UCVHost on this promise. And as with the discussion, thank you for taking time to hear my concerns and to resolve this issue once and for all.

SupportUCVHOST

Oct 31, 2011 at 12:34

Overall

Sir our old forex vps lite plan had only 512 mb RAM and is made for 2 or at the most 3 mt4 instances to be run together. And you have just mentioned that you are still running 4 instances. So again we would say that you must have upgraded the RAM and then checked our services. Rather than use the same resources and complain.

Also we have now upgraded all our VPS Hosting plans. Now all our VPS LITE plans start with minimum 768 MB RAM. So now our lite plans will be able to support 4 mt4 instances together. So you can try our new configuration for your trading needs.

Thanks for reviewing us, but we have checked our records and the details of the chat and there also we have mentioned this to you. So please go through the ticket id on which you have made a complaint. You will be able to find the resolution as we had already answered your query there.

Thanks

SUPPORT UCVHOST

forex_trader_39779

Oct 31, 2011 at 11:57

Overall

I used to run 6 instances of mt4's in vps lite. it disconnected and/or became inaccessible for a few hours around 4-5 times over a period of 3 and a half months. recently, i only started to run a maximum of 4 instances of mt4 only (approximately for 2-3 weeks). eventually, it got disconnected again. it got disconnected for over 10 hours. i lost money during the times these happened. i reported this incident via chat and told what happened in detail. i didn't bother to demand my money back or anything. But i was told that the agent will monitor my vps to make sure it's running 24/7. how can the agent do this 24/7? it's not feasible. the vps should be running 24/7 by itself. or at the very least, restart and log-in by itself since i have my mt4 instances on automatic start-up.

SupportUCVHOST

Sep 30, 2011 at 14:58

Overall

And the main reason behind the stopping of your server lies with the client only.

If you have taken a 512 mb RAM then you can only run 3-4 instances of mt4 on your forex vps.

if you push it to 12 instances it will automatically stop due to lack or resources. So it is you who have to try and use your server to the best and we are always there for you to help.

SupportUCVHOST

Sep 30, 2011 at 14:56

Overall

fondoforex is trying to make his backlink here from google search point of view and is also trying to cross sell his product.

The first and foremost thing we would like to explain to all those who are looking for a good forex vps services with a 30 day money back guarantee is that --

no company can stop you from claiming your money or taking a refund even if they do not have a money back policy. The reason behind is that


- if you have paid through PAYPAL then you can put in a dispute and PAYPAL will reverse your money to your account. There would we reversal of whole of your money after putting a dispute and your money will be credited to your account within next 40 days as per PAYPAL policy

- if you have paid through credit card via WORLDPAY then you can ask for a charge back and in that case also whole of your money will come back to you.

SO NOBODY ACTUALLY HAS A RIGHT TO STOP YOUR REFUND BECAUSE OF OTHER LEGAL RULES THAT GOVERN UCVHOST.

So you will always get your money back if you are not satisfied with our services. Even if we do not wish to refund you, we still do not have the power to stop your money because of PAYPAL and WORLDPAY policies.

Hence if you are with UCVHOST your money is always secure.

Ans last of all you need to try it to believe as whether our services are great or bad.

Just visit UCVHOST and chat with our live support executives and you will come to know about our services and how we perform.

You do not have to buy ,,, just chat with us and we will help you to the best we can.

Thanks

fondoforex

Sep 30, 2011 at 09:18

Overall

Very poorly. Disconnects, becomes blocked, you have to call you a switch to start the server.
I lost money on their server, not worth saving money on the vps. And no money back if not satisfied.

FXHarvest

Sep 08, 2011 at 12:54

Overall

Very good pricing and decent VPS performance! All my queries are promptly answered by live chat or email.

osarun

Sep 05, 2011 at 22:51

Overall

Their refund was quickly.😎

forex_trader_46751

Sep 05, 2011 at 07:40

Overall

I'm not a complainer...not picky and let too many things slide by usually.
   I'm from europe where customer service is 100 times worse compared to california, but I must say, I have never in my life experienced this much worthless, POOR customer service in my life.

This so called company ucvhost.com, have absolutely no structure in their business. Their vps restart by them selves and they never even have the courtesy to notify their clients, and most times they have no idea that it even happens.

But that was only 1-2 times a month. customer service..heh..they give out empty promises, I really tried to stick it together and let things pass but now it's impossible. YOU CAN NEVER GET ONE SINGLE DAMN THING SORTED OUT WITH THEM. NOTHING can ever go smoothly with them.

* They disappear from chat without a "Please hold".
* They disconnect and leave the chat middle of an issue without a goodbye or even an apology for their lack of ability to explain why my vps changed password or other issues.
* They always ask you to e-mail their support with an issue and the day after when you haven't received anything back (Which they promised they will) they ask you for a ticket id which you NEVER receive when sending out to their company e-mail
* Their Refund form on their website doesn't work.

And they have people searching for reviews on web and claim EVERYBODY that are writing something bad about them are FAKE.

I CAN SETTLE FOR LOWER PRICE WITH LESS GOOD CUSTOMER SERVICE AND PRODUCTS, BUT THIS COMPANY'S CUSTOMER SERVICE AND PRODUCTS ARE COMPLETELY WORTHLESS!

osarun

Sep 01, 2011 at 22:29

Overall

I have been explaining their server time is 5min slower than real time.
But UCVHOST support can't understand this meaning.
I exchanged e-mail with support 20 set already.
Still they can't understand.

How should I do?

osarun

Aug 31, 2011 at 12:13 (Aug 31, 2011 at 12:31 düzenlendi)

Overall

1. Can't adjust time clock. Internet time servers and Windows time service are disabled. Server time is 5
min behind.
2. Support ticket system doesn't work or doesn't work normally.
3. Too slow response.

I think their server condition is good. But have some concern as VPS for traders.

Professor53

Aug 25, 2011 at 07:36

Overall

Once your id and info is received. its best to update the browser and then use it to email yourself the needed files. It will take a while to set up, but it worth the time.

Professor53

Aug 25, 2011 at 07:35

Overall

It takes only overnight as per instructions. They will email you your ID number and password, check your spam.

aloha

fxhopeful

Aug 25, 2011 at 05:11

Overall

I've been waiting for quite some time to receive login instructions for my VPS. I think it would be within an hour or so. How long does it take?

Professor53

Aug 14, 2011 at 02:17

Overall

I also am using them for my vps and have made nothing but profits on scalping as thier servers are fast enough and no down time that affects my trades. Im sure to setup more vps accounts on future Ea's that I add on in live foreward testing. 😎