ACY FX
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Overall
I tried trading with ACY because of the "bonus" they offered. After trading for them with 1 month I requested to withdraw my funds and it took their "customer support team" 9 days to get back to me. My so called account manager Bailey Toor never answers his phone and the "24 hour available live chat" they promise is a lie. It is more often switched off then you can actually contact someone.
Besides the difficulties in contacting ACY staff their spreads are high compared to other brokers. Slippage is often unacceptable and it always! works in ACY's advantage. I found their spreads (which they increase while you have an open position) and slippage sometimes borderline criminal.
They only offer MT4/5 platform and have not invested in a web-interface, mobile app etc. Their website is old, slow and outdated compared to the other brokers you will find on trustpilot, go for the ones with >1000 reviews and a 4-5 star rating.
I should have known from the start that this is the typical broker that puts everything in effect to give the trader a disadvantage just from the shady payment processor they use.
Overall
I have been trading for many years and since September 2018 I’m a customer of Synergy FX / ACY Securities. As far as I’m concerned their Pure ECN account offers the best trading conditions in the market. My EA’s clearly perform much better using a Synergy FX / ACY Securities Pure ECN account, than an ECN account of one of their competitors. The spread is always very close to 0 pips and they charge only $ 5 / lot. Their portal is very user-friendly.
