Pepperstone
Today, Pepperstone is also based in the City of London, Dubai, Düsseldorf, Limassol, Santiago and Nairobi and prides itself on the award-winning service it has delivered to over 400k clients worldwide. Our mission is to create a world of tech-enabled trading where ambitious traders can embrace the challenge and opportunity of global markets.
Pepperstone offers CFD trading to both retail and professional traders worldwide and in the UK we also offer spread betting. Clients can trade FX, indices, commodities, shares, ETFs and more on a choice of 4 platforms Tradingview, MetaTrader5, MetaTrader4, and cTrader in addition to their own Pepperstone platform already available in some regions (Australia, Africa, MENA) and launching in Europe this March 2024.
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Between 74-89 % of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Pepperstone
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Pepperstone is not an STP broker they have an A & B book if they cant natch the client orders so they have a win win on bot sides of the trade only then they pass it to the liquidity provider. I found IC Markets the best out of all the Aussie brokers although now I only trade with FXCM UK since I have quite a large account & they are excellent on the active trader accounts in terms of execution & spreads. Plus the FSA regulations are much stricter than ASIC. You might also want to try LMAX that is really the works when it comes to transparency
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This is something I saw on two separate accounts that same trade - one was filled like yours, the other was filled with reasonable slippage - both filled at the same time - big delay from order firing. Pepperstone have just brushed it off as being down to liquidity and hence spreads....the numbers were as you have said, way off the chart for any brokers price at the time. ridiculous.
Avoid Pepperstone at all costs.
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I had slippages on XAU/USD as well, like +5.00$ (accounts for 50 pips in MT4) in high volatilty, but since i trade stock also I dont get shocked for excessive far filling... what i can advise to Paracelsus is to move to a professional broker if he trades high volumes. Pepperstone is a retailer therefore the flaws are many 😉
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I've seen Pepperstone do similar, generally with exotics as well, although there is another thread on here where a guy was filled on GbpUsd 10 pips above the high of the bar on the news the other day and it wasn't even that big a news release.
Quite possibly genuine in what's happening but it's very damaging to accounts. I'm currently not trading with Pepperstone for this exact reason.
Best regards Steve
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Exibit No. #2: It shows the actual fill price about 200 pips lower... Go figure!
At least the 200+ pips spike should have been displayed on the chart. Then it would be clear and obvious.
The bottom line is that any order can be filled at ANY price, so THEORETICALLY any account can be wiped out in an instant and LEGALLY, and the the fill price does even not have to show up on the chart.
I just wonder why they have not filled the order 500 or even 1000 pips lower? They could have gotten away with it, too...
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Exibit No #1: It shows the lowest recorded BID of the "displayed" spike.
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I would like to see you post an image of the chart and your balance with the Filling,also you should know that with such pairs ludicrous slippages can happen due to sucky liquidity,so you should be aware of that..
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On July 10th PEPPERSTONE has slipped a USD/SEK market order by 200+(!), i.e. TWO HUNDRED PLUS PIPS! Seriously! It was a devastating loss with 8 lots.
I could never imagine that a 200+ pips slippage can happen. At least not with Pepperstone. The INVISIBLE spike had never even showed up on their charts! They just filled the order 200+ pips away from the actual market BID/ASK.
Pepperstone's official response: "This price was a lower tier offered by liquidity providers and as such is not represented on the chart - only top levels of liquidity is displayed."
How convenient...! In other words they can fill any order at ANY price and get away with it.
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Both pepperstone and icm are good 😄
I also have a feeling that somehow they're under one group, I see this from their website structure, their operation procedure, it's too similar, and you can also use broker-to-broker transfer between these two smoothly. I have accounts with both brokers, that's why I have that feeling. 😁
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Rubbish they have an A & B Book they trade against you their streaming quotes are stale. The best Aussie broker I traded with so far is IC Markets
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Regulated. Excellent service. Clean, easy to use website. cTrader available. Spreads acceptable. Commissions no worse than anyone else.
Recommended.
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Up until recently I had 3 accounts with Pepperstone running different EAs (total deposits of around $200,000). I have to say the customer service was excellent every time I had to contact them - and really quick (both by email and using the live chat). Having used other brokers as well, the interface for managing and viewing accounts was pretty slick, and the performance of the accounts compared well. At one point I had both the commission (Razor) and non commission (Edge) accounts running side by side and the Razor account outperformed quite considerably, which begs the question why anyone would want to use the standard account. Anyway, I had to close all accounts as have a better tax free alternative in the UK (spread betting using MT4) - spreads not quite as good but preferential tax position trumps spreads on this occasion. Were it not for this, I would definitely still be with Pepperstone, so FWIW I thoroughly recommend.
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very bad customer service. they detected me chatting from US IP, and here is the conversation
me : i have question about account details
customer service : your chatting from USA, i can not assist you at all. have great day!
you left the chat room.
oh really? this is guy anti USA or what? im chatting from US VPS goddamn!. he did not even give me chance to say that.
the bigger company the shittier service i guess, they dont give a shit to lose customer.
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I found you gave comments to 11 brokers within an hour with 10 as bad brokers and 1 as good broker. Just curious, do you really have funds on these 11 brokers which made you able put fair reviews on them? 😐
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I'm using hft scalping ea and they have no problem with my ea.
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what EA where you using
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Pepperstons has a A and B book, they even say this in their terms of use!
They are not true ECN either as they only forward market orders to the ECN grid, same is true for IC Markets.
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I did this research long time ago, if you want to find out how much the spread to be equal with pips on their razor account, you just simply enter a trade and find out when you have your position reach BEP, which means when your profits would be $0 after deducted by their commission. I've done this and found it's only around 0.6 pips.
So in your case when the spread is 0.3, then the actual spread (with commission) would be 0.9, this still less than 1pip (or less than 10 pips in 5 digits broker).
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The spreads are terrible on the Razor account if you add up the commission & swap its higher than FXCM standard account. This can not be true ECN raw feed. They seem to run an A & a B book
I hate it when Brokers place from 0.3 pips to 6.8 pips u see the 0.3 for a split second of the day & you stay trading at 6.8 pips
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Hahaha, There is no benefit for me to hate them or anyone. It is a warning about bad slippage pratice
It is your choice to work with them or not. For me, I have found that they are not a real ECN but making false advertisement
In the forex market, there are some True ECN Broker: ICMarkets, OpenFX, Dukascopy and MBTrading, BostonPrimeFX. Trading with them for long enough and then try the above True ECB Brokers, you will know what I mean
Happy Trading
