ActivTrades
ActivTrades offers a wide range of products, aimed at both private and institutional investors. Through the powerful and globally respected MetaTrader 4 & 5 platforms, you are able to trade over fifty currency pair
ActivTrades
Overall
they have which usually irrelevant to the topic at hand and some throw their rubbish in when even they haven't achieved what is required.
Overall
This is my personal experience with them so far (been with them for about 4mths now)
1) They sometimes take their own sweet time or consult an internal calendar to check for auspicious date to reply to your email 😇 or even online request 😲
2) So far I have yet to withdraw my total deposit, and I DEFINITELY do not intend to stay around that long just so I can "experienced" their wire services 😝
3) I traded with upto 10 brokerages by now and they are the FIRST and ONLY brokerage whereby I end up quarrelling with them 😡
4) They have quite rude customer service staff and their so called managers will treat you shabily and without courtesy 😡
5) I wrote an email to ask abt my new tading acct, and I didnt even sound rude but that manager/customer staff called me up and repeated 6x in total that I should request politely. All just coz I needed to open a 3rd trading account.
If you have NEVER experienced whats its like to wait for 48HOURS for an online request just to open a NEW trading account whilst you are already a customer, I highly recommend their brokerage 😀
All i wrote in my email was that I needed to open a 3rd acct and waited for 48HOURS and NO reply (if you accidentally skip point ONE, go back and read about their internal calendar). I also highlighted the fact that they have seems to delay email reply, or even online application/simple requests without any status update as to whether request was being worked on.
The manager called me up just to LECTURE me so I ask whats their expected SLA and why was it not published on the site to let me know about it? He also emphasied that system gave me a message "Your request has been received and will be processed" so I should read that and WAIT. I reply that never have I encountered a brokerage that took 48HOURS just to process an online request to OPEN a NEW trading acct. Usually its about 5mins wait with other brokergaes, despite they may have certain limit eg, 5 trading accts. That manager seems to imply that either I am blind or not able to read English thats why I wrote email. Mind you i make that online request on a Wednesday and wrote an email the NEXT MONDAY
I wrote a reply after my conversation in polite but definitely somewhat sarcastic tone rgds our conversation as well their SLA on just opening acct. I even send them some humourous cartoon on customer service. I even thank him for reminding me at least 6x to politely request for opening of acct, and told him that I will in future ensure at least 48hours, and SIX very polite email before I call him/ask to chat with him just to open an acct. He finally got that message!
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Just about 2 wks ago their server went offline and I lost 25pips on a trade (especially I subscribe to signals) I exit at a worst price, and ask their customer service to talk to the manager and send an email to notify traders rgds this issue and whats the reason as well as their action plan to prevent further outages. Until now, no emails, in fact if i didnt chat online no apologies, just plain playing hide and seek
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FYI, I was with IC market for at least 4yrs and last yr the entire server was offline for at least 2days due to DDos attacks. IC not only compensate me 100% for losing that trade due to late exit but they also email all traders rgds the cause and their action plan for that weekend. IC now has 15 servers and i dont doubt it will never occur again! Its not that all brokerage has some issues, its how the brokerage handle that issue. Hide and seek are for kids. We are all adults, we can be reasoned, give us upto date information and communicate effectively with us without the making it seems Activtrades is right and the trader is a criminal!
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In ONE sentence, since Activtrades dont seem to bother about their customers, they DONT deserve the business.
I very much look forward to recovering my small acct (since I still got active signal running) and going back to IC market and I doubt I will regret my decision!
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I used the trading points to exchange VPS, and VPS can sometimes be a bit freeze out for like 3mins despite I used only maximum of 57% of CPU allocated
Overall
in conclusion is this broker good ?
their segregated account atract e although but hope there are not terrorist sponsorer like EXNESS.COM
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Good broker!😎
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Good broker! Everytime you trade, you earn reward points. Can use the points to exchange for electronics. Fast credit card withdrawal (2-3 days). Very slow wire transfer. Is has been 2 weeks since my withdrawal was submitted.
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Hi there!
Occasionally data frozen...otherwise no problem (if it wouldn't be enough!😈)
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It's time to check the performance of this broker
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I have no problem with then.
Excelente costumer support, funds guarantee and my trades are doing well with then http://www.myfxbook.com/members/soto86/soto-plus-program/990813
It´s a good broker.
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continued to operate with this broker and the service is good
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The DO allow scalping on all accounts. Please double check with an ActivTrades representative, maybe you were missinformed.
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Can't say anything bad about this broker.
Execution is fast and withdrowal is fast also.
I guess there may be betetr brokers, but Activtrades is not bad.
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Just opened an account because they don't let you lose more than your capital, looks good until now.
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Name is activ trades and they don't allow scalping... yea that makes so much sense to me..
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Nice broker
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Today this broker closed my account and cancelled my latest trades. They did accused me of manipulating prices - interesting - broker who controls everything from A to Z, accuses client of manipulating prices. They said they had feed error problem or such and they are going to close my account because I traded this day.
What we see here is total unprofessional way of handling backend problems and just a PURE SCAM BROKER, who shut downs clients accounts simply because they make money.
I do not recommend this broker, they clearly have no idea how todays retail client broker should look like.
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This broker open the spread for roll over at 22:00 in major pairs over 14 Pips and more for some minutes. so be very, very careful to thrust this broker when you trade in this time.😡
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This broker made 3 fundamental errors on a single funds transfer to another broker, which allowed a margin call on the latter account, causing a LARGE loss. ActivTrades took no responsibility and the matter is now with the FSA ombudsman. Beware.
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stay away from this broker - we have run 8 accounts for 2 years and 1 account from an investmentfunds with this broker. our tradingsstation includes 12 terminals and trade with different brokers on real accounts and ALWAYS the same system. So we can compare ALL trades and positions.
the different between activ trades and ALL other brokers was 10% profit for 3 month with activ trades and 40-50% profit in 3 month with ALL other brokers.
for 2 years it was always the same situation: for two month the results were the same with all brokers. If we have 30% profit with activ trades, they change our accounts to another pricefield and we loose 20% in the same time on which the SAME system makes profit with ALL other brokers.
first of all we couldn`t say how they can do that but after 2 years we know this.
Overall
No problem with them so far.
Normal spreads (2 pips in EURUSD) and no requotes
Overall
no problems at all, best retail broker in uk (fsa regulated)
