One Trade
OneTrade operates as an absolute electronic trading environment for retail, institutional, Algo traders, and sophisticated money managers, to deliver an outstanding trading functionality, environment, liquidity depth, and ultra-low execution latency at competitive trading costs. We have our servers hosted in LD5 and NY4 Equinix data centres with robust IT scalability and security.
We empower our clients to Buy or Short Sell more than 5 different asset classes under one platform, one pricing, and one execution model with access to MT4, MT4 mobile, web trader and social trading platform. Each trading account will automatically have a performance page with 200+ statistical measurements such as profit, loss, risk, probabilities, ratios, correlations and more with 100% privacy setting of your choice to choose sensitive information such as capital, trade lot size, open trades and orders to hide or to share with others.
Our goal is to preserve our clients’ interests at all times by offering zero conflict of interest, full execution transparency, and trading anonymity.
By utilising our liquidity connections with the world’s leading banks, non-banks, MTF and ECNs we offer bespoke liquidity across asset classes. This has allowed us to offer the most competitive spreads on an STP/NDD basis with strong market depth.
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One Trade
Overall
I have done a lot of research and tried a lot of different brokers in UK.
OneTrade has the highest liquidity and the best execution of them all.
They have very low spreads and low commisssion which will vary depending on your trading volume (more trading volume = less commission). Also customer service seems very qualified and kind compared to some of the other brokers I have tried.
Overall
Is not the wrong bank, is exactly the same bank in the same address but with a different account.
Have you printed??? Is any mention of the currency on the print?
Can you see on the left side the add funds option that gives you exactly the same result? Why two options?
Enough for me on this discussion, and my advise is pay strictly attention before make a wire transfer on this site.
Overall
Yes, I have real account with OneTrade. If I choose "banck details" I have a window where I can select the currency... USD / EUR / GBP. So which is the issue? If you don't select the right currency... of course you will send money to the wrong bank!!
Overall
Gigabrainy,
Why do you think is my first time of funding an account? I am an active trader for more than 7 years, currently I have several active real accounts on 6 other different brokers, I have already made maybe more than 50 deposits/withdrawals via wire transfer. I prefer to choose brokers in Europe to avoid exchange rates and always use only Euros on account opening and transactions.
The fact is that their site leads to confusion and mistake, and that is, in my opinion, imputable to the broker. If you have a real account with them choose "Bank details" on your account panel. There is an option to print, just print and check to see if there is any mention to what currency is that bank account.
Overall
I think that is 100% normal have some charge of "exchange" when sending Eur to Usd account. Some banks will take even more money for this kind of exchange transaction. You was lucky.
The point is that money must be sent to the right destination account... if destination has different currency... the mistake is not imputable to the Broker. The next time keep more attention... I think that maybe this is the first time you fund a Forex account.
Overall
They have on their site 2 options to make the wire transfer on is called "Add funds" and the other "Bank details". If you choose the first, you will be alright because you have to choose the transfer currency and they send you an email with the right bank details.
But you choose the second option, "Bank details", to make the wire transfer be aware that like me you could be ripped of 30 euros. if you make the probable mistake of not choosing the correct currency. I say probable because by default it appears not your account currency, but USD.
Why the hell there is 2 options to do the same stuff, one safe and other with a penalty of 30 Euros?😡
Overall
My first impression is not good. I have opened an Euro account with them. Then I have made a deposit of 1000 euros via wire transfer. They have 3 bank accounts one for each currency, but that is not very clear on their site and on the bank details there is no mention to what kind of currency is that account related to. So, I have made my wire transfer by mistake to one bank account that is supposed attached to USD instead to EUR. Result is that they have take me 30 Euros, and the excuse is that I have made a deposit on an USD account instead of a Euro account. Kind of confusing, because if my account with them is on Euros, then their USD bank account shouldn't appear when I request their bank details. And ok, I have made that mistake and now they have to transfer from their bank account in USD to my account in Euros, why charge 30 Euros for that? Note that all of their bank accounts are on the same bank and location (UK).
Overall
I can assure you that, on the rare occasions that I have had problems of this kind, One Trade has always resolved everything and refunded in no time.
It is an excellent and reliable broker!
Overall
Thank you for the quick fix!
I can confirm I have received 100% compensation.
Overall
This issue has been resolved. They have made me 100% compensation.
Thank you so much!
Overall
Hi,
We do appreciate the client's concern here and are open to being transparent.
As a 100% STP (Agency model) broker we gain no benefit if clients lose money with us. So we always make sure our client have the best service, spread and market execution.
To enhance our liquidity depth even further, we were in the process of changing/adding over some liquidity providers and pools last night during the time of the FX rollover, which resulted in a trade requested by the client being executed at this level based due to technical problem. We were aware of this issue immediately and acted quickly to make sure the systems were back to normal in less than 2 minutes. The account was compensated 100% for the loss taken and has been reverted to the same state it was in before the switch issue occurred.
Regards,
The OneTrade Team
Overall
I have seen that the spread was 65.5 pips there.
But I'm sure OneTrade help you if you tell them the problem.
It would interest me, which solution OneTrade offering, and whether they accommodating.
Overall
They killed my account nonexistent price!!😡
08.31.2015 22:00 08.31.2015 22:00 EURUSD Buy 0.66 -389.10 - 1.16500 1.11800 -470.0 -3107.94 7s -472.70% -5.9400
https://www.myfxbook.com/members/justradik/one/1297963
Overall
I this OneTrade is One of the best brokers in FX market, they have the fastest execution any trader wish for, along with a very very tight spread. As a trader it is all I ask for, add to that they are STP which I know for sure they are not trading against me. Also the performance page that is generated automatically to my account is so beneficial, I have now more 200 tool to analyze my trading history. 😄 😄 😄 😄
Overall
If you are looking for a trustworthy broker, One Trade is the right.
The service is really perfect.
The spread is one of the best on the market.
Depending on the volume of turnover, you can get better conditions.
The employees are very competent and very friendly.
Withdraw money on a Skrill account goes under an hour.
For me the best broker in the market and I am very satisfied with One Trade.
Please keep it up One Trade!!
Overall
the best speads low prince very very fast ordre no difference price sell or buy regulated one second is green nive support based in uk thanx you for this 😄
Overall
I just started to work with ONE TRADE.
For now my judgment is an EXCELLENT broker.
Great feed, very low spreads, slippage very contained
It is a very professional broker for professionals
I hope to confirm my judgment during time :)
Overall
very happy with the speed of execution and the pricing....the webtrader is very functional, giving you an institutional feel on the trading.
Overall
A new broker that looks quite promising with good offers.
