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Stats update
Sep 01, 2009 at 17:55
hi, i'm new to your service but i found it very good... but i have a problem..
My stats doesn't update itself every 5 minutes (even if in my metatrader log there was no error on publishing... but now on you site said that last update was 40 minutes ago... why?
My stats doesn't update itself every 5 minutes (even if in my metatrader log there was no error on publishing... but now on you site said that last update was 40 minutes ago... why?
Member Since Jul 31, 2009
1418 posts
Sep 01, 2009 at 18:08
(edited Sep 01, 2009 at 18:09)
Benito91, we are now investigating this and will update you on any findings.
Member Since Jul 31, 2009
1418 posts
Sep 01, 2009 at 19:30
We have located and resolved the issue.
Thank you for your patience.
Thank you for your patience.
forex_trader_2884
Member Since Nov 10, 2009
2 posts
Nov 11, 2009 at 18:11
(edited Nov 11, 2009 at 18:26)
Hi, I have the problem, my statement does not update itself every 5 minutes. And another problem - even if in MT4 there are some open trades, they were not published on my page. But I saw the "Equity" change. It connected only with one of my account. Probably I make mistakes somewhere.
"my statement does not update itself every 5 minutes" - If I am not mistaken, my MT should be opened and after that my account would be updated. If it is should be so, then I have understood my mistake according to my first question.
"my statement does not update itself every 5 minutes" - If I am not mistaken, my MT should be opened and after that my account would be updated. If it is should be so, then I have understood my mistake according to my first question.
Member Since Jul 31, 2009
1418 posts
Nov 11, 2009 at 18:26
TAsystems, please contact us privately if still having issues.
We've just checked your accounts and everything seems to be working fine.
We've just checked your accounts and everything seems to be working fine.
forex_trader_2884
Member Since Nov 10, 2009
2 posts
Nov 11, 2009 at 21:14
Thanks for your support, I'll try to sort it out.
Member Since Jul 31, 2009
1418 posts
Nov 16, 2009 at 21:00
PeterFM posted:
Hi Staff
I see that it's been several hours since my stats have update - any clues?
You've been contacted privately.
Member Since Jul 31, 2009
1418 posts
Nov 19, 2009 at 17:50
lucianccc posted:
I click edit on my account, update my leverage info then click save, everything goes smooth no err or anything but it doesn't update :)
Thanks
lucianccc, we have located the issue.
It will be resolved during the weekend as there will be some down time.
In the meantime, please state your leverage, and we'll fix it manually.
Thanks for reporting it!
Member Since Jul 31, 2009
1418 posts
Dec 10, 2009 at 14:34
Use the invite feature in your settings area (Invitations tab).
Let us know if you need help setting it up.
Let us know if you need help setting it up.
Dec 10, 2009 at 23:18
For the life of me I can't get my info to post on here. I've done all the things mentioned above, restart MT4, made sure all setting are correct, etc. I have trades that have been made but it still says no data to analyze.
Any help would be great!
Thanks!
Any help would be great!
Thanks!
Carpe Diem or No regrets
Dec 11, 2009 at 07:54
My balance chart is not accurate, in that it shows wrong dates on the pip columns, however on the growth chart the dates are correct.
I also have 3 inexisting open trades (the ones from Nov 25).
http://www.myfxbook.com/members/lucianccc/lucianccc/6383
Please tell me if this is the correct way to notify such problems. Of if I should rather do something else.
Thanks for looking into it.
I also have 3 inexisting open trades (the ones from Nov 25).
http://www.myfxbook.com/members/lucianccc/lucianccc/6383
Please tell me if this is the correct way to notify such problems. Of if I should rather do something else.
Thanks for looking into it.
Member Since Jul 31, 2009
1418 posts
Dec 11, 2009 at 08:18
JazzmanWA posted:
For the life of me I can't get my info to post on here. I've done all the things mentioned above, restart MT4, made sure all setting are correct, etc. I have trades that have been made but it still says no data to analyze.
Any help would be great!
Thanks!
Looks like you've already figured it out.
Please contact us directly if in need of any help as the support will be much faster.
Thank you.
Member Since Jul 31, 2009
1418 posts
Dec 11, 2009 at 08:23
lucianccc posted:
My balance chart is not accurate, in that it shows wrong dates on the pip columns, however on the growth chart the dates are correct.
I also have 3 inexisting open trades (the ones from Nov 25).
http://www.myfxbook.com/members/lucianccc/lucianccc/6383
Please tell me if this is the correct way to notify such problems. Of if I should rather do something else.
Thanks for looking into it.
Contacting us directly will be much more efficient.
We're now investigating your issue.
Thank you.
Member Since Jul 31, 2009
1418 posts
Dec 11, 2009 at 11:26
arezab posted:
My system is public but I don't see it listed in "systems" area. What should I do for my system to be listed there?
Only verified systems are shown on the systems page.
To read about the verification system, you can go to our blog: http://blog.myfxbook.com
For instructions, please refer here:
http://www.myfxbook.com/help#help_34
http://www.myfxbook.com/help#help_35
